Jim Kidd Sports

I had the worst experience at the Clarkson store. A young female worker rude and aggressive. I have been trying to find a number for their head office. But can you believe it its pretty well hidden. Cant find a number anywhere. This young girl at Clarkson shouldn't be allowed to be at the front desk. But these companies don't want to know about it.

Wouldn't recommend. Went in yesterday to buy trackpants for work as I work in a gym. Took them back today as, although the size seemed right in store, the style being tapered was riding down below my hips when I put them on this morning. Took them off straight away and returned both pairs to the store. Willing offered to exchange one pair as I needed 2XL sizing and was only able to find one 2XL in any style on their shelves. They exchanged the one pair, but refused a request to refund the second pair in brand new condition with the receipt provided. Also, the salesperson took my receipt to hold while I looked for the sizing I needed, which is just strange. Having worked for the biggest sports retailer in Australia for almost a decade, I find this to just be poor service. Definately doesn't make me keen to deal with them again when I now have a store credit that I'm going to have to wait to use for who knows when I'll need to purchase anything again!

Very poor customer service. Wanted to exchange a top I purchased in another Jim Kidd store. Was told had to exchange an item for the same price as there is no refund policy. When I asked politely if that was legal the manager replied ‘I’m not sure’. My partner wanted to try the item on and was told to go to the fitting room. When she did it was locked. The manager did nothing until I again asked if the door could be unlocked. Seemed like a huge effort for her. Genuinely seemed as though everything was a chore.

Disappointed! Staff member Abby was helpful once I finally tracker her down and asked for help after browsing and looking for a staff member for about 20mins. Had to try and find my own size in styles stored overhead as the owner/manager was busy refusing a refund to a customer (who had a reasonable request) and telling another staff member he couldn't accommodate his request for time off. Abby was helpful and rang another store for my size but there was little help across the store, little to no stock in women's size 10 and no follow through with assistance.